Remove Business Remove compliance Remove CTO Hire Remove Customer Success
article thumbnail

30+ Tough Learnings from Losing a Top Customer

SaaStr

You have to be careful to pair that with someone strong to manage the relationship, that has more time and that also can be trusted. As a founder, you’ll just run out of time to properly manage key customers and partners yourself. We all underresource customer success vs. sales. But it’s stressful.

CTO Hire 283
article thumbnail

Drata’s CEO Adam Markowitz on creating a culture of cyber security

Intercom, Inc.

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. It’s becoming the bare minimum.

Scale 211
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

SaaStr Podcast for the Week with Automation Anywhere and Algolia — January 17, 2020

SaaStr

Prior to Automation Anywhere, Yousuf was the CIO & VP of Customer Success @ Moveworks. During his time at the company, they raised over $108m from Lightspeed, ICONIQ, Kleiner, Sapphire, and Bain Capital. What other elements of the contract should startups really spend a lot of time focusing on?

CTO Hire 134
article thumbnail

2021 in conversation: Learnings from the podcast

Intercom, Inc.

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. Zanade Mann , founder of Black Women’s Business Collective. Will Larson , CTO of Calm.

article thumbnail

Top Global SaaS Trends You Should Know with Google Cloud and Zenoss (Video + Transcript)

SaaStr

Who’s here on a CEO or more on a business hat SaaS? Who started their business more than three, four years ago? Traditionally we’ve been around since 2005 and traditionally have been a software on-prem business. And what we saw along the journey the last couple years was that our customer was changing.

Cloud 165
article thumbnail

Final Speaker List for 2021 SaaStr Annual!

SaaStr

Christine Spang, Co-Founder and CTO @ Nylas. Billi Jo Wright, Chief Risk & Compliance Officer @ Payrix. Dave Walters, CTO @ Hired. Christa Diaz, Senior Director, Customer Success @ Hired. Jenn Knight, Co-Founder, CTO @ AgentSync. Maya Colato VP of Customer Experience @ Mapistry.

article thumbnail

CEOs and CXOs of FullStory, Sendbird, mmhmm, Miro, ChurnZero, Canva, HackerOne Join SaaStr Annual 2021!!

SaaStr

Another busy week for speaking confirms for 2021 SaaStrAnnual.com!! Christine Spang, Co-Founder and CTO @ Nylas. Billi Jo Wright, Chief Risk & Compliance Officer @ Payrix. Dave Walters, CTO @ Hired. Christa Diaz, Senior Director, Customer Success @ Hired. Amy Pisano, CRO @ Hired.