Baremetrics

OCTOBER 7, 2020

Failed payments are part of running a subscription or SaaS business. It’s normal for credit card payments to get declined. But unless you have dunning management in place, chances are those failed payments are costing you a lot of money. In short, dunning is recovering failed payments from customers.

Payment Services 76

Payment Services Payment Solutions SaaS Payments Payment Methods 76

Incredo

JULY 14, 2019

Whether you are a startup owner, a manager of a growing business or the CEO of an established company, you might find yourself asking questions like “ Should our SaaS subscription model be monthly, annually or both ?” or “ What are the best tips I can get in terms of annual vs monthly subscription models ?”.

Payment Features 184

Payment Features SaaS Payments Payment Methods Payment Solutions 184

Intercom, Inc.

DECEMBER 31, 2019

Apple survived the death of Steve Jobs in October 2011 under the thoughtful stewardship of Tim Cook, and continued to essentially be the iPhone company, while branching into wearables and services. The ultimate failure of Siri to dominate the AI personal assistant game might come to be seen as its biggest miss of the decade.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

Subscription Flow

DECEMBER 11, 2023

Accepting this fact, many businesses shifted to this business model and multiplied their revenue within a short period of time. Next, these subscription businesses need to plan and go for scaling subscriptions. To turn a challenge into an opportunity, you must have a flexible billing model. But what’s next?

Scale 52

Scale Payment Features SaaS Payments Payment Services 52

OpenView Labs

DECEMBER 21, 2020

Every year we ask the OpenView network to weigh in, and this time around many folks unsurprisingly made predictions around a trend most of us in SaaS had to adapt to (and, to be honest, are still figuring out) in 2020: remote work. Other big themes were around data, the continued adoption of product led growth, and building communities.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

Chargify

SEPTEMBER 22, 2020

The technology industry is transitioning away from traditional business models and toward flexible, consumption-based billing , especially in the software as a service (SaaS) industry. This move has benefits for businesses and customers alike. Keep Your Pricing Model Simple. Simplify Your Billing Processes.

SaaS Payments 57

SaaS Payments Payment Services Payment Solutions Payment Methods 57

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. SaaS Sales Models.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

FastSpring

MAY 5, 2020

We love to see when a seller finds a unique way to customize our full-service ecommerce platform to deliver a great experience to their customers. Appy is a Software as a Service (SaaS) that creates web applications out of Excel spreadsheets. And last but not least the communication and support are excellent.

Payment Methods 81

Payment Methods Payments Payment Solutions PayPal 81

User Pilot

OCTOBER 17, 2023

Customer service data to spot common problems in your service, analyze common queries, and predict customer behaviors and trends. Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. How to collect customer behavioral data?

Payment Methods 103

Payment Methods Payment Solutions SaaS Payments Payment Services 103

Totango

AUGUST 16, 2022

Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn. Customer Retention Software Cuts Down Client Churn.

Payment Solutions 100

Payment Solutions Payment Methods Retention Software Review 100

Baremetrics

AUGUST 18, 2021

Invoicing is a sales process where a seller issues a commercial document to a buyer requesting payment. This document shows all products and services rendered, the payment owed, and the contact details of both the buyer and the seller. Invoicing can be done for both recurring and one-time payments.

Payment Features 83

Payment Features SaaS Payments Payment Methods Payments 83

Baremetrics

JANUARY 18, 2022

There are now an estimated 213 million registered companies globally, each competing with one another on the basis of service, customer care, and pricing. Price is one of the largest determining factors for consumers in terms of which products and services they buy. Table of Contents. What Is Price Localization?

Payment Methods 98

Payment Methods Pricing Payment Services Strategy 98

Baremetrics

FEBRUARY 2, 2021

Many SaaS businesses concentrate on offering an amazing product and then neglect customer support. In this guide, you will learn why SaaS customer support is so important, how to get started, and what metrics to use to track success. What is SaaS Customer Support? What is SaaS Customer Support? Table of Contents.

Customer Support 59

Customer Support Payment Methods SaaS Payments Payment Solutions 59

Chargify

AUGUST 17, 2020

Backed by an army of developers, data engineers, and finance professionals, this events-based billing model allowed these large companies to directly link the value that their services provided with the cost presented on a customer’s invoice. What Amazon Web Services and Twilio Get Right. How Twilio Does It.

AWS 98

AWS Payment Services SaaS Payments Payments 98

User Pilot

APRIL 30, 2024

There are many SaaS products , but knowing that, how do you choose the best? This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Incredo

OCTOBER 31, 2019

Prologue to SaaS upsell Three months ago when you had only 600 subscribers, you chose a pricing plan that allowed you to send emails to a maximum of 2,000 users. With that plan you can communicate with up to 10.000 subscribers. Want to check out all the features? Yeah, revenue. Recurring revenue.

SaaS Payments 159

SaaS Payments Payments SaaS Payment Methods 159

SaaStr

NOVEMBER 21, 2020

In Today’s Episode We Discuss: * How Rob made his way into the world of SaaS as a product manager and how that led to his founding Salsify over 8 years ago. * How does Rob think about the bundled vs unbundled thesis within SaaS? When is it right for SaaS companies to turn down potential customers? Harry Stebbings: Not at all.

SaaS Payments 255

SaaS Payments Scale Payment Services Payment Solutions 255

Baremetrics

SEPTEMBER 10, 2021

Before we look at the promised SaaS revenue models, let’s get a couple definitions out of the way. We need to differentiate among three similar sounding but very different concepts: revenue stream, revenue model, and business model. For example, a SaaS company might have a subscription revenue stream.

Payments 102

Payments SaaS Payments Revenue Payment Solutions 102

ProfitWell

APRIL 23, 2020

Businesses that are able to retain customers now, at the height of the crisis, will be in a much better position post-crisis. Knowing what to focus on can be challenging when everything has been thrown into chaos—in both your personal and professional life. 4) Create new payment alternatives.

Payment Methods 110

Payment Methods Retention Payment Solutions Payments 110

Baremetrics

NOVEMBER 9, 2021

Whether you created your SaaS product to help solve a problem you had or because you wanted some extra income, the truth is that your SaaS business is a valuable asset. Running a profitable SaaS business allows you to take control of your own schedule - some would even say your life! Table of Contents.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

FastSpring

JANUARY 21, 2020

Subscriptions are the lifeblood of any SaaS business model. On the surface, it’s a perfect model. However, SaaS subscriptions can also cost businesses money if they’re not set up with the customer’s experience in mind. of all churn in the SaaS space. Simple, right? Image Source.

Payments 81

Payments SaaS Payments Payment Features Payment Services 81

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Manual processes first. Dare I say SaaS.

Scale 157

Scale Payment Services Payment Methods Scaling 157

ProfitWell

NOVEMBER 5, 2019

A bulletproof subscription renewal and revenue recovery process is something every SaaS founder should strive for—the right renewal process can boost your bottom line and ensure that customers stick with your company for the long haul. For example, SaaS customers pay a monthly or annual subscription fee for access to software.

Payment Features 49

Payment Features Subscription Payment Methods Merchant Services 49

OpenView Labs

JULY 2, 2020

Pricing is a SaaS company’s most efficient profit lever, but it’s also one of the easiest things to screw up. Nailing your SaaS pricing strategy requires more than just picking the optimal price and forgetting about it. It includes the latest and greatest SaaS pricing resources, as well as some timeless staples.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. The benchmark customer churn for SaaS for SMBs is 5%. We knew if we wanted to keep our business growing, we needed to figure out why so many customers were leaving, and provide the value-add they need to stay.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

ProfitWell

DECEMBER 9, 2019

From the rise of SaaS to the sudden glut of subscription boxes, the subscription business model has never been more popular. Providing that level of consistent and compounding value can happen only when businesses understand their customers inside and out—and that happens early on with the planning of the company.

SaaS Payments 61

SaaS Payments Payment Services Subscription Payment Features 61

SaaStr

NOVEMBER 7, 2019

Romain Huet : See how you can turn like a SaaS business, or a core product you have and make it a very successful developer platform. Like, how can we provide economic infrastructure for developers to build applications and services and in a weird way, future proof? Let’s start with our five key steps.

Payments 122

Payments Merchant Services Payment Solutions Payment Services 122

Baremetrics

SEPTEMBER 15, 2021

Payment ii. Upgrades and support What are other software monetization methods? Annual licenses fall into the category of subscription licenses, where you can get a monthly or an annual subscription for a product or service. Baremetrics measures churn, LTV and other critical business metrics that help them retain more customers.

Payment Features 95

Payment Features Payments Payment Solutions Subscription 95

Sales Enablement, SaaS and Growth

JULY 24, 2018

I’ve been working within the software as a service (SaaS) industry for more than five years now. During this period I’ve learnt more than I ever thought possible about the SaaS business and my personal growth has accelerated with each passing year. Rules to Run Your SaaS Business By Let’s get down to it.

SaaS Payments 131

SaaS Payments Sales Hiring Payment Services Business 131

ProfitWell

NOVEMBER 6, 2019

It’s no wonder more and more companies are shifting to a subscription business model. But before you do, let’s take a look at some of the basics of the subscription revenue model and why it works across such a wide range of businesses. What is the subscription revenue model? Many software companies (us included!)

Payment Features 74

Payment Features Payments Subscription Revenue 74

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Dare I say SaaS. The exchange of value.

Scale 119

Scale Payment Services Payment Methods Sales Hiring 119

ProfitWell

MARCH 24, 2020

A subscription company is a business that sells their products on a scheduled time basis. The products that subscription businesses sell are usually consumables or licensed products that can only be used for a finite amount of time. So why the subscription business model? The 4 types of subscription businesses.

Subscription 72

Subscription Payment Features Payment Methods Payments 72

Baremetrics

SEPTEMBER 5, 2021

Without a proper way of filtering leads to find the ones who have the most relevant need for a product or service, marketing teams would spend a lot of time and money gathering thousands of leads with only a fraction converting on business goals. A lead isn’t classified as PQL for simply signing up for a free trial or freemium model.

Payment Solutions 95

Payment Solutions SaaS Payments Payment Services Payment Methods 95

ProfitWell

JUNE 15, 2020

Here are the main takeaways: Customers expect highly-personalized experiences and contextualized customer journeys. While artificial intelligence (AI) is projected to grow 176% over the next two years, marketers need to balance personalization with privacy. Communicate clearly and often. Customer LTV. Product Margin.

Payment Methods 76

Payment Methods Merchant Services Payments Customer Lifetime Value 76

ProfitWell

AUGUST 18, 2020

Reliance told her that she would need to buy-out the remainder of her two years in one lump sum payment, plus the interest the company would lose over those two years, and she would have to pay an additional hefty administration fee too. The administration fee alone totaled nearly three of her monthly payments.

SaaS Payments 111

SaaS Payments Payment Methods Underperforming Technical Team Outsourced Development 111