Making the jump from Customer Success to CEO with FranConnect’s Gabby Wong
ChurnZero
DECEMBER 9, 2022
Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. We also measure NPS, and we benchmark that across all acquisitions. We had to say: what does SMB want? We hire a third-party firm. It gets quite complex.
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