OPEXEngine

DECEMBER 17, 2019

The Value of Benchmarking. The last two decades of SaaS evolution has generated an enormous amount of information about financial and operational metrics and their reporting. Using current benchmarks, you’ll typically see that the mean gross margin for SaaS companies seems to coalesce around 77%. Bottom-Up Expense Forecasting.

Benchmarks 40

Benchmarks Metrics Headcount SaaS 40

ChurnZero

MARCH 22, 2023

As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling. At that point, you’ll probably have customers who are on legacy programs that may not be part of your go-forward strategy, and customers who are a good fit.

Customer Success 97

Customer Success Headcount Finance Leadership 97

ChurnZero

MARCH 22, 2023

As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling. At that point, you’ll probably have customers who are on legacy programs that may not be part of your go-forward strategy, and customers who are a good fit.

Customer Success 59

Customer Success Headcount Finance Leadership 59