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Facing economic challenges in Customer Success? Revisit the foundations of your program

ChurnZero

As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling. Customer experience: Segmenting your customer base is important once you have moved beyond the early startup phase. Thinking this way is a mistake.

article thumbnail

Facing economic challenges in Customer Success? Revisit the foundations of your program

ChurnZero

As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling. Customer experience: Segmenting your customer base is important once you have moved beyond the early startup phase. Thinking this way is a mistake.