OPEXEngine

SEPTEMBER 9, 2021

In working with hundreds and hundreds of SaaS CFOs over the past 15 years, I’ve noticed that effective and strategic CFOs incorporate accurate benchmarking into the daily business of the company and especially into the budgeting and planning process. . Use Benchmarks At the Start of the Budgeting Process.

Benchmarks 52

Benchmarks Sales Hiring Headcount Customer Lifetime Value 52

ChurnZero

JUNE 9, 2023

Good sales teams typically get the budget, headcount and tools they desire because the function is tied to revenue. As a result, CS teams often have to work harder to make the case for headcount, technology and even product requests on behalf of customers. A healthy benchmark is a 95% renewal rate in a given period.

Finance 98

Finance Metrics Customer Success Headcount 98

Kellblog

JUNE 17, 2023

Those who find SaaS benchmark reports as impenetrable as James Joyce. While some SaaS benchmarks include a broad mix of VC-backed, founder bootstrapped, and PE-owned SaaS companies, SaaS benchmarks produced by VC firms generally include only those firms who tried to raise VC — i.e., the moonshots or at least wannabe moonshots.

Scale 102

Scale Sales Benchmarks Metrics 102

ChurnZero

DECEMBER 27, 2022

Throughout the year, the ChurnZero team has shared content that explores so many different aspects of Customer Success, from career growth strategies and team management frameworks to retention tactics and industry benchmarks. 6/ How to transform Customer Success into a profit center with metrics and forecasting. Not so much.

Leadership 90

Leadership Benchmarks Headcount Machine Learning 90

Kellblog

NOVEMBER 23, 2022

One year of forecast. This year that’s your 2022 forecast, which is your first through third quarter actuals combined with your fourth-quarter forecast. The next block focuses on retention rates: Net dollar retention = current ARR from year-ago cohort / year-ago ARR from year-ago cohort. So, present context.

Technical Review 117

Technical Review Software Review Forecasting Churn 117

Kellblog

JANUARY 2, 2024

Customer retention came into sharp focus in 2023 and with it a new, balanced view relying on both NRR and GRR as key retention metrics. Per LinkedIn , headcount is up 240% over the past two years. They’re my funnel for filling AE headcount. Expect more of this activity in 2024. Retain is the new add.

AI Search 109

AI Search Technical Review Technical Advisors ChatGPT 109

SmartKarrot

NOVEMBER 17, 2022

Own the ultimate success of the customers, including onboarding, product adoption, retention, and growth. Work closely with Growth management to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., Map and benchmark competition and share best practices. opportunities and risks).

Customer Success 19

Customer Success Development Team Review Systems Review Headcount 19