Making the jump from Customer Success to CEO with FranConnect’s Gabby Wong
ChurnZero
DECEMBER 9, 2022
More and more people are hiring leaders, not for past experience, but for capability and capacity. We hire a third-party firm. We also measure NPS, and we benchmark that across all acquisitions. We had to say: what does SMB want? Gabby: We probably track 50 to 60 KPIs, so I’m not going to multiply that times four.
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