Unbounce

JUNE 24, 2020

I mean the sly, step-by-way manner in which new tech slides neatly into your existing stack and subtly reframes the game on you. By reducing one-month churn by several percentage points. By presenting customers with content they’re more likely to watch first, Netflix reduces churn. Yosem Reichert-Sweet, CTO, Unbounce.

Artificial Intelligence 145

Artificial Intelligence AI Search Machine Learning Marketing 145

ProfitWell

SEPTEMBER 5, 2019

Michael Klett, Co-Founder & CTO, Chargify. Pricing & retention benchmarks. We’re particularly pumped to join forces with the Chargify team because it’s so much more than your traditional partnership — from the new product integration, to shows and events, we’re excited for what’s to come. What’s coming next.

Payments 40

Payments Payment Services SaaS Payments New CTO 40

ChurnZero

DECEMBER 9, 2022

Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. We also measure NPS, and we benchmark that across all acquisitions. I would also encourage you as a new executive to have a separate executive coach.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

OpenView Labs

JULY 2, 2020

New for 2020: SaaS Pricing and COVID-19. The 2020 SaaS Product Benchmarks Report. In this brand-new report, we finally answer the question “Freemium or free trial?” A successful price increase helps you acquire better customers, who are more serious about using your product and less likely to churn.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Baremetrics

MAY 4, 2020

When most SaaS companies talk about reducing churn, they’re usually referring to voluntary churn. However, there’s another type of churn that gets overlooked. I’m talking about involuntary churn. Just how much damage is involuntary churn causing? Cheers Paul Juicer CTO. Actively sending emails (a.k.a

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

Chart Mogul

JULY 1, 2020

Simply put, you conduct customer discovery interviews before launching a new product, or whenever you want to discover potential customers. After missing the mark on product/market fit for their first startup, the founders decided to find a new business idea and validate it with potential customers. David Garcia , CEO of ScoutLogic.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

Chart Mogul

JULY 1, 2020

Simply put, you conduct customer discovery interviews before launching a new product, or whenever you want to discover potential customers. After missing the mark on product/market fit for their first startup, the founders decided to find a new business idea and validate it with potential customers. David Garcia , CEO of ScoutLogic.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52