ChurnZero

SEPTEMBER 30, 2021

It is an opportunity for you to engage with the client in a way that they want to engage with your product, and that’s more self-service. For example, I think of AWS. Whenever the VP of Sales came to a meeting about numbers and data and metrics, whatever reporting, he never showed up without his sales operations.

Customer Success 52

Customer Success Scale Sales Hiring Revenue 52

User Pilot

AUGUST 16, 2023

Next, they would follow up with session recordings, heatmap analysis , and user interviews to identify reasons. Finally, they could act on the insights by modifying the onboarding flow and triggering contextual in-app messages to drive engagement and activation. Funnel analysis in Userpilot.

Data 80

Data Technical Review Government Data Analysis 80

SaaStr

MARCH 31, 2024

So, we feel that every single quarter, anonymously, globally, and we get huge participation, we get a whole lot of feedback, and then the hard work begins, which is we share every single data point, every open ended response, every piece of feedback that people say, “Dharmesh did a terrible job.” It’s really tough.

Part-Time CTO 262

Part-Time CTO CTO Hire CTO Coach CTO 262