AWS Customer Success Development Team Review 
SaaStr
SEPTEMBER 12, 2019
At Twilio, I think my entire job there my first two years was throwing t-shirts at people, because everyone had a Twilio t-shirt I think in the developer community in 2010, and that was our marketing strategy. Your sales team becomes more efficient, your customer success team becomes efficient, your customers like you more.
OpenView Labs
JUNE 25, 2019
CAC encompasses all of the sales and marketing costs that a business has to shell out to land a single new customer (calculated as total sales & marketing expense in a period / total customers acquired in a period). If you haven’t already nailed those down, you need to start there. Benchmarking: CAC Payback Goals.
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SmartKarrot
JULY 27, 2021
Role: Head of Customer Success Location: San Francisco, CA, US Organization: Turn/River Capital As a Head of Customer Success, you will work with the leadership teams at 2 to 3 of the Turn/River portfolio companies to develop and implement retention and growth strategies and build operational best practices.
Sales Hacker
OCTOBER 7, 2021
I had never quit a job before unless it was due to a promotion or a better opportunity. I realized, though, that if I couldn’t be who I am and do what I KNEW was right by my customer, I had to go. Founded Why Sales Network, a global sales training company to provide valuable content to develop the next generation of leaders.
SaaStr
MAY 3, 2019
Episode 229: Manny Medina is the Founder & CEO @ Outreach, the market leading sales engagement platform that turns your team into a revenue-driving machine. In Today’s Episode We Discuss: * How Manny made his way to found the leader in sales engagement from product management at Amazon and Business Development @ Microsoft? *
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