User Pilot

APRIL 11, 2023

Implementing churn surveys to understand the reasons for churn and reduce the churn rate. The automotive and insurance industries are a close second, with 83% CRR. Customer service: Poor customer service encourages churn. LTV optimization helps increase customer retention and boost revenue generation.

Retention 91

Retention Automotive SaaS Customer Lifetime Value 91

ProfitWell

APRIL 23, 2020

This is what GaragePlug , an ERP for automotive garages, found in the first few weeks of the pandemic. Their customers—small, local automotive garages—began expressing a desire for a feature within the app that allows them to continue to collect revenue despite many shops closing or being open for very limited hours.

Payment Methods 110

Payment Methods Retention Payment Solutions Payments 110

Totango

JANUARY 2, 2024

Christina started the conversation by sharing how, for CDK – a software solutions provider that helps automotive dealerships improve customer experience – data visibility and understanding how their products deliver business outcomes for their customers continue to be the main challenges for her team. Need help getting started?

Payment Services 100

Payment Services Merchant Services Customer Success Business 100

SmartKarrot

AUGUST 12, 2021

Besides, automated responses to customer queries will help companies reduce training time for support teams and save revenue in handling repetitive questions. It leads to an enormous change in the decision-making strategies of the health, financial services, and automotive sectors.

Artificial Intelligence 11

Artificial Intelligence AI Automotive Machine Learning 11

SmartKarrot

MARCH 30, 2022

A CSM who takes over an account can view a holistic picture of everything- concept, conversation, communication, content, and churn related to the account. You can also check the set of accounts that meet the criteria- their opportunity details for upselling or cross selling , LTV, ARR, and MRR ( Monthly Recurring Revenue ).

Customer Success 10

Customer Success Enterprise Automotive Government 10

Sales Hacker

MAY 26, 2020

He was Chief Revenue Officer for Marin Software and now he’s running his own consulting firm called Wooster Advisors. He was Chief Revenue Officer for Marin Software and now he’s running his own consulting firm called Wooster Advisors. He joined Salesforce in 1999 and really helped scale and build that organization.

Scale 97

Scale Sales Hiring Technical Advisors Automotive 97

SaaStr

MAY 28, 2019

We’re not the experts in how it’s deployed in automotive and with certain ISO standards, but they are and when they connect together, they’re getting more benefit out of it and their engagement is higher. We’re not the experts in their use cases. It’s kind of not surprising.

VP of Engineering 167

VP of Engineering Scale Branding Engagement 167