Andreessen Horowitz

MARCH 21, 2024

On a much smaller scale, we’ve also started to see some leaders deploying their genAI budget against headcount savings, particularly in customer service. One company cited saving ~$6 for each call served by their LLM-powered customer service—for a total of ~90% cost savings—as a reason to increase their investment in genAI eightfold.

Generative AI 145

Generative AI AI Enterprise Artificial Intelligence 145

Intercom, Inc.

DECEMBER 8, 2020

It can also guide your hiring process if increasing headcount is required to guarantee 24/7 coverage for customers. A disconnect between your tickets opened and tickets completed may indicate a need for better training of support reps, increased headcount, or the introduction of automation to help reduce the strain on your team.

Customer Support 211

Customer Support Metrics Technical Review Scale 211

FastSpring

JANUARY 31, 2023

You’ll be able to manage all aspects of the payment lifecycle from your FastSpring dashboard without adding extra software or headcount. Sift uses machine learning and AI to: Increase accuracy in fraud decisions. Most companies need additional headcount to manage this. Provide benchmarking and segmentation tools.

Payment Services 139

Payment Services Payment Methods Merchant Services Payment Features 139

Kellblog

JANUARY 2, 2024

Per LinkedIn , headcount is up 240% over the past two years. In 2023, artificial intelligence peaked on Gartner’s hype cycle. General-purpose, large language models (LLMs) can suffer from three weaknesses: Broad scope, in many applications far broader than is necessary or desirable.

AI Search 109

AI Search Technical Review Technical Advisors ChatGPT 109

InsightSquared

MAY 25, 2021

Ever wish you had sales forecasting benchmarks to assess how your own organization stacks up? . Introducing the Ultimate Forecasting Benchmarks: The 2021 State of Sales Forecasting. We launched this first-of-its kind forecasting research report in partnership with RevOps Squared , a SaaS benchmark and research firm.

Forecasting 62

Forecasting Benchmarks Sales Headcount 62

ChurnZero

DECEMBER 27, 2022

Throughout the year, the ChurnZero team has shared content that explores so many different aspects of Customer Success, from career growth strategies and team management frameworks to retention tactics and industry benchmarks. Is your headcount staying flat next year? 3/ Mythbuster: Customer Success Manager coverage ratio.

Leadership 90

Leadership Benchmarks Headcount Machine Learning 90