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11 Key SaaS Roles and Responsibilities in 2023

User Pilot

In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Average salary: $95,566/yr.

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How to Write Effective Dunning Emails (30+ Examples Included)

Baremetrics

The customers whose subscriptions end because their credit card payments failed and they never made up for the payment. According to our data, SaaS and subscriptions businesses lose around 9% of their MRR due to failed payments on average. I’m talking about involuntary churn. Just how much damage is involuntary churn causing?

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The Ultimate SaaS Pricing Resources Guide

OpenView Labs

New for 2020: SaaS Pricing and COVID-19. In this brand-new report, we finally answer the question “Freemium or free trial?” About half of respondents, evenly distributed across size or industry, were offering temporary relief on payment terms. How to Screw Up Your Software Pricing and Packaging Completely.

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Calm’s Will Larson on how to build a technical leadership career

Intercom, Inc.

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. Hunter Walk has a great article about this that I kind of took this idea from.

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The Road Now Taken: 4 SaaS Start-ups And Their Quest For Independent Growth

Outseta

By Geoff Roberts Last year Clement Vouillon of Point Nine Capital wrote an article entitled The Rise of the Non “VC compatible” SaaS Companies. Fast forward 18 months, and the article looks downright prophetic. Perhaps worse yet, long tenured employees of the company began leaving, saying the new focus on growth “didn’t feel Wistia.”

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PODCAST 93: The Journey from 2x Founder to VC with Angus Davis

Sales Hacker

In 1995, while a high school student Rhode Island he was an early employee at Intelecom Data Systems, one of America’s first commercial internet service providers and website developers. They started off by asking me to write articles, and I got a chance to be there for one of the hottest summer internship opportunities around.