Baremetrics

JANUARY 24, 2021

Transitioning to SaaS On January 1st 2020, we transitioned the company out of a strategic partnership (we were operating the platform under a non SaaS business model!). We were looking to relaunch the user-driven, SaaS side of our businesses. This means that our revenue churn was very low.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

SaaStr

NOVEMBER 2, 2019

How does Krish think about purely serving the SMB market? How does he think about the mortality rate of SMBs? How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings.

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. Learn actionable monetization tips from a Product/Growth operator turned VC. This is a mobile solution for SMB’s to send an invoice and get paid. Want to see more content like this? Hi, everybody.

Payments 100

Payments Pricing Compensation SaaS Payments 100

OPEXEngine

FEBRUARY 22, 2022

Small and Mid-Market (SMM) SaaS Companies serve customers with annual revenues of $1 million to $1 billion and with a typical employee base of 100 to 1,000. Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

SaaStr

AUGUST 9, 2019

How does Vikas see the space play out in the coming years when it comes to acquisitions? What ratio of revenue is healthy for professional services to account for? You’ve seen SalesForce with a number of significant acquisitions in the last 12 months, as an example. Does this not lead to a consolidatory environment?

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

ChurnZero

JANUARY 4, 2019

AI has been a buzzword for a while and many businesses jumped onto the bandwagon by integrating AI into the customer journey, but customers still want to deal with a human, particularly if they need advice or help with something complex that they cannot solve on their own (i.e. Wallstreet will pay attention to Customer Success.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

ChurnZero

JANUARY 4, 2019

AI has been a buzzword for a while and many businesses jumped onto the bandwagon by integrating AI into the customer journey, but customers still want to deal with a human, particularly if they need advice or help with something complex that they cannot solve on their own (i.e. Wallstreet will pay attention to Customer Success.

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

Chart Mogul

DECEMBER 14, 2017

To start, you could move your SaaS upmarket — go after bigger fish, the higher-value customers who will amplify your recurring revenue. For early and mid-stage SaaS companies, the desire (or pressure) to scale can drive the business into international territory. Compatible or accessible payment infrastructure.

Outsourcing Services 40

Outsourcing Services SaaS Payments SaaS Scale 40

Sales Hacker

SEPTEMBER 16, 2019

They seem to be completely at odds, with one focused on clients with a high acquisition cost and high ACV (annual account value), the other focused on a high sales velocity. CRM platforms. Because the price and commitment are lower, the convenience of the purchase is going to be one of the most important aspects to your customer.

Sales Hiring 81

Sales Hiring Scale Sales Recruiting Payment Methods 81

Point Nine Land

JUNE 18, 2023

However, even though everyone is now aware of cohort analyses, and every major web, product, or revenue analytics product offers features for cohort analysis, it still requires time to fully comprehend everything you need to know about cohort analyses and, perhaps more importantly, to utilize them to obtain real, actionable insights.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

SaaStr

JUNE 13, 2019

To give you a sense of the distribution, by ARR, of the 600 or so respondents, about two-thirds of them are 5 million in ARR or under, but we had five or six different companies that were publicly traded well north of 100 million, who are using free trial in order to continue to grow their businesses. What does this mean?

Scale 200

Scale SMB Sales Hiring Payment Services 200

Baremetrics

NOVEMBER 9, 2021

The ideal buyer for lower-priced businesses might be a solopreneur looking for a hands-off stream of income. Low churn allows recurring revenue to grow, improves growth rate, and reduces the risk of long-term value loss. SMB SaaS companies tend to have higher churn rates due to their lower demand and less sophisticated needs.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

SaaStr

JUNE 16, 2020

So I think that is somewhat of a good news in this in that SaaS businesses are sticky. And so while the churn I don’t want to minimize it, stable base of revenue should be able to maintain that through the year. How do we make them feel part of the team and integrate them? Companies tend to stick around.

Sales Hiring 159

Sales Hiring Scale SaaS Payments Payment Services 159

SaaStr

AUGUST 26, 2022

What’s their acquisition channel? Look at Snowflake and GitLab and ZoomInfo, growing almost 60% at a billion in revenue. UiPath took 10 years to get to 1 million in revenue. UiPath took 10 years to get to 1 million in revenue. I could never go 10 years to 1 million in revenue. What’s their NRR?

Sales Hiring 194

Sales Hiring Scale Sales Recruiting Scaling 194

Aaron Beashel

MARCH 9, 2018

MailChimp (Touchless acquisition) – MailChimp is an email marketing tool that uses a touchless acquisition model to acquire customers. They target small business owners and offer their product on a freemium model. It’s free to send less than 2000 emails per month, with paid pricing plans going up from there.

Scale 192

Scale SaaS Payments B2B Strategy 192

SaaStr

OCTOBER 4, 2019

How does the product build in the early days differ when building for SMB vs enterprise? Why does Jeppe believe that building for SMB makes it easier to build a great culture internally? The mortality rate of SMBs is so high that you are going to always have high churn due to the customer segment? What changes? *

Scale 121

Scale SaaS Payments SMB Sales Hiring 121

OnStartups

JULY 7, 2021

So doing that deal and bringing these guys in, are there any interesting observations or any entertaining little stories about either pre-acquisition or post that had to do with Sam and The Hustle? HubSpot has not done a lot of acquisitions in the past. Be like, "And we got it at a fantastic price." I'm just curious.

Payment Methods 140

Payment Methods Software Review Technical Review Payment Solutions 140

OnStartups

JULY 7, 2021

So doing that deal and bringing these guys in, are there any interesting observations or any entertaining little stories about either pre-acquisition or post that had to do with Sam and The Hustle? HubSpot has not done a lot of acquisitions in the past. Be like, "And we got it at a fantastic price." I'm just curious.

Payment Methods 40

Payment Methods Software Review Technical Review Payment Solutions 40