User Pilot

JULY 23, 2020

It’s easy to get hung up on sectoral benchmarks that ignore the huge variety of business types covered by a term like “SaaS” – which range from the incredibly sticky, such as AWS and Microsoft Azure, to services customers may only use rarely. Contextual in-app tooltips , that show users how particular functions work.

Retention 91

Retention SaaS Payments Strategy Payment Solutions 91

Intercom, Inc.

DECEMBER 31, 2019

Putting narrative order on the past decade, a 10-year-period that has somehow remained stubbornly nameless, is quite the challenge, but it’s impossible to make sense of the 2010s without understanding the role of software. To give some perspective, there were about 300 million smartphones sold in 2010.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

SaaStr

AUGUST 12, 2022

If you didn’t catch it the other day … and you can read about it on SaaStr …Microsoft and Google Cloud both had extremely strong quarters, Microsoft Azure grew 40% last quarter , and a record number of nine-figure and billion-dollar deals. Microsoft Azure’s at incredible scale and it still grew 40% last quarter.

Scale 245

Scale SaaS Payments Scaling SaaS 245

SaaStr

AUGUST 26, 2022

I think Azure’s like 7,000, Google. These are categories of software that have existed for 30 or 40 years for a reason. You can mock Salesforce or Oracle or Workday, but these are endemic issues that will always need heavy software. Then a lot of folks will say, “Well, great, another video app.

Sales Hiring 246

Sales Hiring Scale Sales Recruiting Scaling 246