Intercom, Inc.

APRIL 4, 2019

It’s become apparent that for hypergrowth SaaS startups today, there are two distinct phases. Back in 2016, this is exactly the situation Stripe found themselves in. So how did they go from product-market fit to actually scaling a sales org around a repeatable sales process? The first stage is building an organic growth engine.

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

ProfitWell

NOVEMBER 6, 2019

It’s no wonder more and more companies are shifting to a subscription business model. But before you do, let’s take a look at some of the basics of the subscription revenue model and why it works across such a wide range of businesses. What is the subscription revenue model? Many software companies (us included!)

Payment Features 74

Payment Features Payments Subscription Revenue 74

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. Technology Enables Strategy; Doesn’t Define It. Sales Process Engagement.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

ProfitWell

OCTOBER 16, 2019

It’s the question on every SaaS founder’s lips: Is my churn rate too high? So how do you know what a healthy churn rate is for your SaaS company? Why is it so hard to define an average churn rate—and what does that mean for your subscription business? Subscription service Recurly reports an average monthly churn rate of 5.6%

Churn 55

Churn SaaS Payments Payments Payment Methods 55

OpenView Labs

JANUARY 29, 2020

Freemium in SaaS is old news. The much-discussed pricing strategy took over the SaaS world and helped fuel the phenomenal success of SaaS pioneers like Dropbox, Evernote, SurveyMonkey and Hootsuite. I actually wrote about the phenomenon , which I called ‘The Slow Death of Freemium’, back in 2016. Freemium success stories.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

Navint

FEBRUARY 20, 2019

While many vendors have brought products to market to address technology gaps, Navint was among the first to understand the business challenges of transitioning to recurring revenue. Siloed approaches to scaling recurring revenue businesses ultimately fail because customers interact with companies across the entire lead-to-renewal continuum.

Payments 53

Payments Technology Scale Revenue 53

ProfitWell

MARCH 9, 2020

The subscription business model has seen an immense rise in popularity in recent years, and with good reason. The subscription-based economy grew 350% between 2012 and 2019, and subscription businesses grew revenues about five times faster than S&P 500 company revenues during that time. What is subscription marketing?

Subscription 64

Subscription Payment Features Payment Methods Marketing 64

FastSpring

AUGUST 11, 2020

The way we purchase products is changing—and so are our business models. When it comes to software and online purchases, those transactions are increasingly moving to a subscription-based model, where customers put their purchases on autopilot so they can have continuous access to SaaS products. The best part?

Payment Features 85

Payment Features Payments Payment Methods Subscription 85