Tom Tunguz

APRIL 29, 2017

In 2016, we saw the first $1B venture debt round. But as startups delay IPOs, lenders have provided lines of credit and term loans to these business while they are still private. The venture debt trend spans industry and business model. Late stage startups. Lending at this scale is typically reserved for public companies.

Startup 108

Startup Finance Business Model Trends 108

Baremetrics

AUGUST 21, 2021

Example cash flow statement Take a look at the example below: Amazon’s 2016 statement of cash flow. Amazon’s Statements of cash flow for 2014–2016. Source: amazon.com What does a cash flow statement tell you about your business? The areas highlighted in orange show the company’s total change and end-of-period cash position.

Payment Solutions 97

Payment Solutions SaaS Payments Payment Methods Payment Services 97

The Angel VC

FEBRUARY 20, 2016

It could make seed and Series A investing harder because the percentage of seed and Series A funded SaaS startups that becomes really big would decrease - and VCs need large outcomes in order to make their business model work. Update 03/11/2016: I wrote a followup post to the post above.].

Scale 192

Scale Scaling SaaS AWS 192

ProfitWell

NOVEMBER 6, 2019

It’s no wonder more and more companies are shifting to a subscription business model. But before you do, let’s take a look at some of the basics of the subscription revenue model and why it works across such a wide range of businesses. Companies have launched subscription models for all kinds of products and services.

Payment Features 74

Payment Features Payments Subscription Revenue 74

OpenView Labs

FEBRUARY 4, 2020

Editor’s Note: This article was first published on August 23, 2016. . Plus, it allows startups to build a more sustainable business model, and hence be more in control of their own destiny. BigPanda, which in May 2016 announced a Series B funding round closing at $21M , centralizes and automates IT incident management.

Pricing 60

Pricing Scale Technical Review Software Review 60

SaaStr

JANUARY 10, 2020

Before that Bob co-founded RJ Metrics, where he built a global base of online retailers leading to their acquisition by Magento Commerce in 2016. Before that and Bob co-founded RJ Metrics where he built a global base of online retailers, leading to their acquisition by Magento Commerce in 2016. Loving our podcast content?

Sales Hiring 131

Sales Hiring Scale Outsourcing Services CTO Hire 131

ProfitWell

MARCH 9, 2020

The subscription business model has seen an immense rise in popularity in recent years, and with good reason. The subscription-based economy grew 350% between 2012 and 2019, and subscription businesses grew revenues about five times faster than S&P 500 company revenues during that time. What is subscription marketing?

Subscription 64

Subscription Payment Features Payment Methods Marketing 64

Chargify

AUGUST 9, 2017

In today’s post we’ll cover: Why the subscription business model is the perfect fit for B2B IoT companies, and how new and old companies are quickly adapting. Why IoT + Subscription Business Models = Success. Moving to a recurring revenue model helps B2B IoT companies create sustainable businesses.

B2B 54

B2B Subscription Payment Features VP of Engineering 54

FastSpring

NOVEMBER 18, 2020

Ending these restrictions will benefit consumers in the form of lower prices, increased product selection, and business model innovation.”. This is the approach Eduard Metzger took when he launched his productivity app, NotePlan , in 2016.

Payment Methods 115

Payment Methods Payment Solutions Merchant Services SaaS Payments 115

SaaSOptics

MAY 19, 2022

For example, if you’re a product-led company, you may consider a freemium business model to build a user base of free trial customers quickly. A freemium business model drives customer acquisition by making your product/service easily available to new users. Free Trials.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Intercom, Inc.

NOVEMBER 11, 2021

We had them on the podcast way back in 2016, and they’ve even been a guest contributor to our book Intercom on Onboarding. They’re most famous for writing The Elements of User Onboarding and for breaking down, step by step, how some of the world’s most popular brands handle their onboarding experiences at UserOnboard.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

OpenView Labs

JANUARY 29, 2020

I actually wrote about the phenomenon , which I called ‘The Slow Death of Freemium’, back in 2016. How to optimize your freemium model. Stories of ditching a freemium model. When is freemium the right strategy for your business? Is Freemium The Right Business Model? No business model is foolproof, of course.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

Chart Mogul

DECEMBER 21, 2018

Apple’s big push to encourage iOS app developers to embrace the subscription business model saw momentum in 2018 , with app categories such as e-learning, media streaming, and fitness and lifestyle leading the way. ChartMogul 2016 year in review. Subscribe to our blog to stay up to date.

Subscription 40

Subscription Payment Features Business Model Branding 40

ProfitWell

OCTOBER 1, 2019

Recurly—provider of enterprise-class subscription billing management for thousands of businesses worldwide—raises $19.5 Now we understand how Beyond Pricing low-key raised $2 million in 2016, and now announces a crazy $42.5 million to boost subscription revenue with machine learning. It costs just 1% to earn people 10 to 40% more.

Technical Review 40

Technical Review Sales Recruiting Airlines Subscription 40

ProfitWell

OCTOBER 16, 2019

Zuora’s 2019 Subscription Economy Index reports average customer churn rates across a number of different industries, ranging from Business Services on the low end (16.2% As companies age, they get much better at understanding their customers’ needs and positioning their product and business model to meet those needs.

Churn 55

Churn SaaS Payments Payments Payment Methods 55

SaaStr

SEPTEMBER 15, 2023

Its business model of going global and going inbound from India is the differentiation. In 2016-17, the Freshworks team asked themselves: What could kill us? Big Bet #3: Fish In Different Oceans — Go Multi-Product Early On A lot of times, when people look at Freshworks, they don’t understand the true differentiation of it.

Sales Hiring 218

Sales Hiring Scale SMB AI 218

Point Nine Land

MAY 11, 2023

Intuit, Adobe, Oracle, and a few other older software companies have managed to transition to a subscription-based business model. Salesforce, for example, has acquired several AI startups starting in 2014, and Zendesk released an ML-powered chatbot in 2016. So AI has been on the agenda of SaaS leaders for some time.

Generative AI 128

Generative AI AI B2B Software 128

Hitenism

JANUARY 16, 2017

If Mixpanel stayed on track, it would have had 100 sales reps by 2016. Instead, the company laid-off 18 people at the beginning of 2016—mostly from sales—and they’re not alone. In March 2016, it ultimately became clear that we were over-invested in some parts of the business and as a result let go of 10% of our employees.”.

Scale 147

Scale Venture Capital SaaS Headcount 147

Intercom, Inc.

JULY 4, 2018

In the world of subscription-based business models, your product better deliver. And in the world of subscription-based business models, where switching software is a whole lot easier and cheaper, your product better deliver. This became apparent when redesigning our Messenger in 2016. Product-first contrasts this.

Marketing 191

Marketing Sales Hiring Sales Recruiting Innovation 191

Outseta

OCTOBER 16, 2017

By Geoff Roberts 20 min read As the SaaS business model has matured over the course of the past decade, it's fair to say that awareness of the importance of the customer success function has escalated dramatically. So it was clear we didn't have that business model.

Interviewing 40

Interviewing Customer Success SaaS Software Review 40

Intercom, Inc.

JULY 4, 2018

In the world of subscription-based business models, your product better deliver. And in the world of subscription-based business models, where switching software is a whole lot easier and cheaper, your product better deliver. This became apparent when redesigning our Messenger in 2016. Product-first contrasts this.

Marketing 165

Marketing Sales Hiring Sales Recruiting Innovation 165

SaaStr

OCTOBER 31, 2019

You know how many seats your customers are using, how frequently they’re using them, when they churn, what features they’re using and so forth.

Cloud 100

Cloud Scale AWS Machine Learning 100

Baremetrics

SEPTEMBER 15, 2021

Since 2013, Microsoft has released two new versions, Office 2016 in 2015 and Office 2019 in 2018. With a SaaS subscription model, the client provides their billing information for the developer to charge, usually monthly or annually, for the continual use of the product. Don’t ask me why those numbers stopped lining up!)

Payment Features 95

Payment Features Payments Payment Solutions Subscription 95

Intercom, Inc.

APRIL 4, 2019

Back in 2016, this is exactly the situation Stripe found themselves in. The second thing was understanding the business model of people who were evaluating Stripe: Do you sell to businesses or do you sell to consumers? The first stage is building an organic growth engine.

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

FastSpring

AUGUST 11, 2020

The way we purchase products is changing—and so are our business models. When it comes to software and online purchases, those transactions are increasingly moving to a subscription-based model, where customers put their purchases on autopilot so they can have continuous access to SaaS products. The best part?

Payment Features 83

Payment Features Payments Payment Methods Subscription 83

OpenView Labs

MAY 12, 2021

When Jeanne DeWitt Grosser joined Stripe in 2016 as Head of North American Revenue and Growth, the company was only six months into the process of hiring people with the formal “account executive” title. Jeanne needed to organize the sales team around the new reality. It’s all about pattern recognition. Role delineation/specialization.

Scale 53

Scale Sales Hiring Scaling Sales 53

Intercom, Inc.

MAY 28, 2020

“The more value we could bring, the more interesting and sticky our business model could become” Catherine: That’s really amazing. Jonathan, you mentioned Aircall’s original vision and mission back in 2014 when you got started was to reinvent the business phone.

Marketplace as a Service 186

Marketplace as a Service Cloud Government Retention 186

Intercom, Inc.

FEBRUARY 18, 2019

If you have followed us over at Sherlock , you will likely have heard us say many times that product engagement is the lifeblood of any SaaS business. This is because the entire SaaS business model is dependent on people using (and getting value from) your product consistently over time. Keep improving.

Engagement 178

Engagement Metrics Business SaaS 178

Totango

AUGUST 8, 2019

In his 2016 letter to Amazon shareholders , Bezos describes the preservation of this day 1 feeling as the biggest driver for pursuing a customer-centric approach. He believes customers desire “something better” and that your business needs to provide that kind of continued value. Customer-Centricity Reduces Churn.

Customer Lifetime Value 90

Customer Lifetime Value Enterprise Software Review Churn 90

ChurnZero

AUGUST 25, 2020

Godard Abel, G2 Godard ( @godardabel )is CEO of G2 , a business software review website he co-founded in 2012. Previously Godard served as CEO of SteelBrick which was acquired by Salesforce in 2016.

Scale 69

Scale Technical Review Venture Capital Software Review 69

SmartKarrot

JANUARY 5, 2021

Designated as one of the top 2018, 2017, and 2016 CS influencers and strategists, she fuels her passion by helping companies build high-yielding customer lifecycles and by educating individuals about emotional intelligence. Julie Hogan. Emilia D’Anzica.

VP of Engineering 21

VP of Engineering Customer Success Scale Technical Review 21

Baremetrics

APRIL 16, 2021

Not so much in the Valley, but across the rest of the country, especially if you’re a SaaS business, not the case for B2C. A product already in market that’s generating revenue, a business model you are proving out with metrics, a thoroughly thought through and rational capital plan and some thoughts around potential exits.

Venture Capital 66

Venture Capital Technical Review Underperforming Technical Team SaaS 66

Navint

FEBRUARY 20, 2019

B2C, low vs. high volume transactions, and subscription vs. consumption vs. hybrid business models. In 2016, I joined Salesforce soon after the acquisition of Steelbrick. Companies like Zuora built out their offering focused on the “middle-office” junction box between the CRM and ERP.

Payments 53

Payments Technology Scale Revenue 53

Tom Tunguz

NOVEMBER 9, 2015

The chart above details the revenue growth of the business compared to the median of the 50+ publicly traded SaaS companies. It follows a beautiful geometric curve characteristic of Flywheel business models, where an efficient customer acquisition engine keeps building momentum and growing revenues exceptionally. 10.5x $4.8.

Benchmarks 115

Benchmarks Metrics Venture Capital SaaS 115

Intercom, Inc.

APRIL 12, 2018

Playbook came out in 2016, after many years of us watching this evolution. But, we’re really about putting the community and mission first, and the business models kind of fall in place after hopefully we’ve done a good job delivering value to the community. Dribbble team page for the Intercom Brand Design Studio.

Business 215

Business Branding Startup Leadership 215

Sales Hacker

FEBRUARY 7, 2018

In 2016 Randy was on track to grow the business from $4M to $6M with a big deal that could take it close to $7M. However, the growth accelerated substantially in 2016. A formidable feat celebrated with a new round of funding. Randy was let go in July. In 2015 Randy had kept pace with the growth in the market.

Scale 86

Scale Growth Hacking Scaling Sales Hiring 86

Navint

AUGUST 26, 2019

In early 2016, Salesforce acquired Steelbrick. Salesforce heavily invested in re-architecting and launched Salesforce CPQ & Billing as an enterprise solution that supports all business models. Salesforce also has also invested in native billing, which is critical for companies that have recurring revenue business models.

Azure 40

Azure Outsourced Development Scale Finance 40