Beyond the hype: Practical advice on building a platform
Intercom, Inc.
SEPTEMBER 26, 2019
The litmus test is if you’ve created a marketplace: are people actually building on your product because there’s value that you’ve created, or is it just a nifty integration? The upside of having this big two-sided marketplace and extending your product into tons of different products with an API is quite large. But are they platforms?
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