Oracle’s Catherine Blackmore on the evolution of customer success
Intercom, Inc.
APRIL 7, 2022
Sometimes, to develop a valuable service for your customers, you have to take one step back and understand what they need from you at that moment and where your gaps are. As the role evolves, it becomes more proactive – the CSM starts advising customers on how to make the most of their service and helps them succeed in their long-term goals.
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