SaaStr

NOVEMBER 19, 2019

So I went down the hall, met with the head of marketing, and I discovered a lot about in bound SaaS, about SMB, the importance of building this machine as I call it now that generates all these lovely leads. They all looked at me really weird because remember, I’d never done SMB before. Liberate some operating expenses.

Scale 166

Scale SMB VP of Engineering Leadership 166

SaaStr

SEPTEMBER 4, 2020

Earlier this year, we redoubled our focus on our enterprise segment where we have a strong leadership position. And to shift resources, we had to automate more and more of our SMB offering and make sure that we could refine our product to make sure self service journeys were more productive and frictionless.

Scale 155

Scale Underperforming Technical Team Sales Hiring Branding 155

SaaStr

SEPTEMBER 18, 2020

Do you segment enterprise and SMB? Back in the day in 2007, maybe no one was going to give you 10 million in the seed round. Not having the right account structure for us meant we took customers on, and we just spread them across account managers. Do you treat them by usage together? Jason Lemkin: I see. Not segmenting early enough.

Sales Hiring 245

Sales Hiring CTO Hire Scale Investment 245

SaaStr

FEBRUARY 7, 2020

Plus, from 2007 until 2013, Karen ran all of Box’s business development, partnership, and strategic alliance activities. Plus from 2007 until 2013, Karen ran all of Box’s business development, partnership and strategic alliance activities. How are they thinking about growing the company and the leadership team?

Scale 168

Scale Underperforming Technical Team Investment Sales Hiring 168

SaaStr

SEPTEMBER 13, 2020

Everyone knows Shopify for what it is today, but in the earlier days, it really was the best SaaS platform for SMB eCommerce providers. Leadership can really turn around really any area of the company.” You just don’t have the right leadership or structure to get there often. And you were like, “Okay.

Sales Hiring 159

Sales Hiring Scale Payments Cloud 159

SaaStr

JULY 22, 2019

The company started back in 2007, 2008. We started out in the commercial SMB mid-market space. I think the people that you hire, it’s a combination of the organization that you create, it’s the leadership that you hire and the service delivery mentality that you think about. So we’re into our second decade.

Scale 172

Scale Scaling Sales Hiring Underperforming Technical Team 172