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Instacart

Andreessen Horowitz

a16z has long had an investment theory that we should invest behind strengths of a business model and opportunity, not lack of weakness. The more I got exposed to the details behind the Instacart business, the more it reminded me of OpenTable (where I had been CEO from 2007-2011). Instacart is a case study of this.

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The decade software ate the world

Intercom, Inc.

What was perhaps less predictable was the ensuing prevalence of the subscription-based business model. Cloud computing spent a long, long time as a nebulous buzzword, until one day everyone realized it wasn’t a buzzword at all, just a way of describing the infrastructure underpinning the decade’s technological progress.

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Top 10 Tools to Get Your App PLG-d

Frontegg

This philosophy applies to both low and high touch business models, where the vendor has to eliminate all potential usability problems that may arise. This innovative software tool is a proven and tested customer engagement booster. ZenDesk basically keeps your business in sync. So pick accordingly. #1 1 Intercom.

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Becoming Indistractable

ProfitWell

And as one of the first sectors to adopt the subscription business model, they have always empathized with the value of providing engaging experiences to readers. Because those who innovate and continually evolve their offerings will be those that win out. The Prophet for Habit-Forming Technology. Scribd + $58 million.

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Beyond the Downturn: Recession Strategies to Take the Lead

OPEXEngine

Headed into the global financial crisis a decade ago, a group of almost 3,900 companies worldwide that we ran through Bain’s Sustained Value Creators analysis posted double-digit earnings growth, on average, from 2003 to 2007. And 89% more US companies lost profitability in the last downturn vs. stable periods.

Scale 59
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Should you disrupt or create a category? 5 lessons from Gainsight’s CMO Anthony Kennada

Intercom, Inc.

In late 2007, a pair of roommates found themselves scraping their wallets to come up with enough cash to cover their exorbitant San Francisco rent. It’s not uncommon for innovators to get skunked by the competition. If you’re a trailblazer, it’s essential to continue innovating so that you stay ahead of the chasing pack.

Scale 112
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On the Value and Power of Building Authentic Connections

OpenView Labs

In my experience, the most viable and successful ideas sit at the intersection of two types of innovation. On one side, there’s product-based innovation, which might be about a technological advancement or a new way to apply an existing technology. The idea for JumpCloud presented itself in 2007 while I was working on another business.