Intercom, Inc.

MAY 5, 2020

Below, you’ll find a collection of articles and interviews that tease out the dynamics of ecosystems, platforms and partnerships. In this fascinating interview with our Director of Content John Collins, the head of Salesforce Incubator Mike Kreaden gives a deep dive on the evolution of one of the most successful platforms in SaaS. ?

Marketplace as a Service 171

Marketplace as a Service Transportation Machine Learning Artificial Intelligence 171

SaaStr

APRIL 25, 2019

Craig Walker: Well, we’d been really interested in artificial intelligence for a while, and we were meeting with virtually every competitor in the space, every provider, and they all wanted to integrate with us so they could get access to the call data and be able to go do their magic. So, I joined Google early on in 2003.

Acquisition 149

Acquisition Technical Review Systems Review AI 149

Intercom, Inc.

JANUARY 24, 2019

Machine learning can get the right message or recommendation out in a responsive way – not just from the customer’s next best action, but from the sales perspective, too. And I remember Marc [Benioff] interviewing me, like he did every employee, and painting the vision for what the platform would be.

Scale 151

Scale Machine Learning Artificial Intelligence AI 151

Sales Hacker

JULY 28, 2020

How to conduct a structured interview [25:39]. We’ve got a great show today, an interview with a good friend of mine but also just a really incredible person with a distinctive approach to life, a really distinguished background. Now, without further ado, let’s listen to this interview with Steven Broudy.

Sales Hiring 62

Sales Hiring Scale Interviewing Leadership 62