SaaStr

MAY 29, 2019

eventually rising to CEO in 2001. About Claire Hughes Johnson… Sitting at number two on the list, Claire was the most steadily popular across all our metrics. The company just raised another $33M round this March from Melinda Gates’ Pivotal Ventures and former Obama White House advisor Valerie Jarrett.

Payment Methods 229

Payment Methods Payment Solutions Payment Services Banking 229

Valuize Consulting

JUNE 10, 2020

Perhaps it was fueled by all of the strategic expertise, funding and time required to develop a category-leading customer success strategy—one that transforms your company’s revenue retention and expansion metrics. Full buy-in from your executive leadership is also a must. Or perhaps not. The state of customer success processes.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

SaaStr

MAY 23, 2019

Those that had raised a large amount of money at a ridiculous valuation prior to April 2001 or dead. Hey, we’re struggling with metrics. Which one of you is a great, metrics-driven CFO?” But leadership is about doing the right things. Well in 2002, I know it was a long time ago. Some guy on this board.

Sales Hiring 120

Sales Hiring Underperforming Technical Team Scale Startup 120

SaaStr

JANUARY 28, 2020

Aaron : Well, also, as someone who went through this, especially like the 2000, 2001 times. And listen and pay attention to those metrics on a monthly basis, and don’t just evaporate, because I think it’s super risky. Employee Transitions, Sales to Customer Success/Customer Success to Sales: It does work sometimes.

Sales Hiring 200

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 200

SaaStr

MAY 17, 2019

The worst was right after we started BigMachines in 2000, we had a massive bust in 2001. Being explicit about the obstacles, and finally, defining metrics and goals. And I think to have a good, cohesive leadership team, and have everyone be able to talk, I think once you go beyond eight it gets tough. You said there cohesive.

Scale 144

Scale Sales Hiring Software Review Leadership 144

CustomerSuccessBox

JUNE 7, 2022

She is also a Board Member of CS Leadership Network. Additionally, according to Statistica, IKEA has seen year over year growth since 2001, except in FY2020 as the pandemic affected retail. She’s a leader, change agent, communicator, and passionate champion for Customer Success in business. She was named Top 25 CS Influencer (2020).

Churn 52

Churn Management Retention Customer Success 52

SaaStr

JULY 22, 2020

Ann: Yeah, I just…I go to those comments and just say… I was in the venture industry back in 2001. And so there were companies that had to pull their IPO in 2001. Alex Konrad: We have a couple questions about when we were talking about sort of cohort analysis and metrics earlier in the conversation.

Venture Capital 215

Venture Capital Investment Travel Marketplace as a Service 215