Intercom, Inc.

APRIL 22, 2019

With the advent of the subscription economy, support is increasingly responsible for fostering that relationship over time (which can lead to more long-term revenue). The first steps to transforming your support team into a revenue team are to rethink your metrics and incentivize teams to ask “Why?” What is the pain?

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

SaaStock

MARCH 20, 2019

Thanks to them, merchants can make more successful sales and win happy customers. Toast ’s all-in-one point-of-sale (POS) and restaurant management platform helps power and grow restaurants. ProfitWell is used by over five thousand subscription companies every day, including Meetup, HubSpot, and Teamwork.com. ProfitWell.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. They need fewer sales as a percentage of overall employees. What does our talent look like?

Payment Solutions 150

Payment Solutions Pricing Payments Payment Services 150

SaaStr

NOVEMBER 12, 2019

So Pardot, SalesLoft and Calendly, you’re thinking, “How is this random guy from Atlanta 2000 miles away at the starting floor, at the ground floor of three pretty interesting SaaS companies?” SalesLoft, why was that Pardot, I tried to recruit this guy, Kyle Porter, to come run sales at Pardot.

Sales Recruiting 167

Sales Recruiting Scale Outsourcing Services Sales Hiring 167

SaaStock

MARCH 20, 2019

Thanks to them, merchants can make more successful sales and win happy customers. Toast ’s all-in-one point-of-sale (POS) and restaurant management platform helps power and grow restaurants. ProfitWell is used by over five thousand subscription companies every day, including Meetup, HubSpot, and Teamwork.com. ProfitWell.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

SaaStr

FEBRUARY 22, 2019

* Nick has previously said, “Burying customer success under sales does not work.” What should the optimal sales to customer success relationship look like? What does Nick mean when he says, “Product is to customer success what marketing is to sales.” Nick Mehta: I remember in 2000, the internet market had fallen apart.

Sales Hiring 116

Sales Hiring Customer Success Scale Sales Recruiting 116

SaaStr

MARCH 12, 2019

What is sales? What is sales? Isn’t sales really around customer value creation? Sales is not about revenue generation, it’s around customer value creation. Why are we so obsessed with sales being focused on revenue? We have the subscription revenue. The subscription economy.

Scale 208

Scale Sales Hiring Revenue VP of Engineering 208