User Pilot

JULY 17, 2025

Enterprise clients stick around longer due to higher switching costs and longer contracts. In fact, 83% of satisfied customers are willing to refer others, according to Texas Tech research. They’re structured conversations tied to the customer’s goals, usage patterns, and product ROI. Overall B2B median: ~ 3.5%

Churn

User Pilot

JULY 19, 2025

Jobs-to-be-done (JTBDs): This includes all the tasks that your customer pays you to deal with, such as designing onboarding, proving product ROI, reducing churn , and so on. Company details: I record company size, funding stage, and if possible, their core tech stack (e.g., Series B, 120-person SaaS on AWS”).

Software Review

CustomerSuccessBox

JUNE 8, 2021

TL;DR: Customer success is one of the top 10 fields for employment in the tech sector and the Most Customer success departments have different structures to suit each of their unique requirements consisting of a Vice president of Customer Success or Chief Customer success officer, Director of Customer Success and Customer success managers.

VP of Engineering

SaaStr

FEBRUARY 7, 2020

Karen Page: I think that we’re seeing a time, of course when CIOs and CSOs are up to their eyeballs with new technologies and just trying to keep up for their own companies to make sure that they are seeing the products and the services that are going to best solve their company’s problems.

Scale