Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Hosting CS webinars, teleconferences, and seminars. Providing a resource for CS team members to find answers to business challenges and technical problems. Gain Grow Retain.

Customer Success 115

Customer Success Technical Review Social Media Underperforming Technical Team 115

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Do you need to improve team communication? The Beginning of the Journey.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

User Pilot

MARCH 25, 2024

Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. Some effective strategies for reducing customer churn include: Personalize the onboarding for new customers to shorten the time to value.

Underperforming Technical Team 89

Underperforming Technical Team SaaS Payments Payment Solutions Payment Methods 89

SaaStr

AUGUST 9, 2019

What is the right way for startup founders to address sales rep onboarding? Here’s what Eyal and Megan talk about: How to develop software faster. But I think what it boils down to is also how newer technology is being developed and the ability for it to inter-operate with other platforms. What is a good payback period?

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

User Pilot

FEBRUARY 22, 2024

It can also serve as a source of invaluable feedback for product development. You’ll also need to hire the right individuals for your customer support team and invest in training them and providing them with the tools for success. Competitive advantage : Customers stop doing business with an organization due to poor support.

Customer Support 84

Customer Support SaaS AI Search Software Review 84

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130