SaaStr
APRIL 1, 2023
Rewind The Clock — How Did We Get Here Most small businesses in pre-2010 didn’t have computers in their store or restaurant. Throw in the rise of social media and mobile web payment systems like Stripe and Braintree, and something revolutionary was at our doorstep. Everyone was stuck in place and online was the answer.
SaaStr
JULY 20, 2022
Weave started off as a dental ERP and comms platform (including VoIP / phone), and then expanded beyond that as it scaled. While these aren’t great metrics if Weave was enterprise, they are still solid for SMBs. Many SMB SaaS companies struggle to hit 100% NRR and 80% GRR. Many SMBs just prefer it. #4.
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FastSpring
SEPTEMBER 2, 2020
“In the SMB market, for instance, we had the right sales process in place – but had an opportunity to improve LTV by improving the product to lower churn and increasing our average price in the segment,” he says. A customer spends $50 every month at their favorite online clothing store for 5 years.
User Pilot
JUNE 29, 2022
You can also use gathered data to create personalized in-app experiences for customer segments, therefore, increasing customer satisfaction. Create personalized in-app experiences for customer segments. Such personalization will activate your customers and make them happier and more engaged. Geared for SMB.
Baremetrics
JANUARY 24, 2021
A year earlier we’d launched the MVP of the model allowing SMB customers to input a credit card to get access to the platform, but we hadn’t had a chance to dedicate time or resources to optimizing a proper SaaS onboarding funnel. We were looking to relaunch the user-driven, SaaS side of our businesses.
User Pilot
JULY 18, 2023
Poor onboarding. Apply these 7 retention strategies to reduce churn rates: Personalize user onboarding for different user segments. Leverage secondary onboarding to retain existing customers. If you’re an early-stage startup or SMB, expect an average annual churn of 10% to 15%. Bad customer service.
Stax
DECEMBER 20, 2023
Although credit cards have been around since the 1950s, in recent years, they’ve started to dethrone cash from its position as king of payment methods. With a whopping 84% of American adults owning at least one credit card (the average is 3 credit card accounts per person), card payments reached $9.43 trillion in 2021.
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