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Mar 18 – Customer Success Jobs

SmartKarrot

Develop relationships with executives at the highest priority accounts. Ensure customer satisfaction and successful use of the software. Develop new tactics and strategies to solicit mindshare from the customers’ executives. Act as a change agent to identify areas for operational efficiency and continuous improvement.

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Customer Journey Analytics: Don’t Let All That User Data Make You See The Forest for The Trees

User Pilot

They made a hypothesis and tested their analysis by creating onboarding experiences with Userpilot. Activation (Activation)- Create an account, set up an account and profile, complete in-app onboarding guides, respond to an NPS survey, etc. They discovered and tracked what had the most significant effect on increasing conversion.

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The Beginner’s Guide to Product Operations

SmartKarrot

Ops brings a more technical perspective to product delivery, focusing on Lean methodologies or Agile software development practices. Through its early involvement in the development process, Ops ensures high-quality products are delivered ahead of market demand. Benefits of Product operations. Like what you are reading?

Scale 10
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ServiceNow vs. UiPath: Which Might Be Better Suited for Your Organization?

SmartKarrot

HR Service Delivery (HRSD): ServiceNow’s HRSD features support HR service delivery, including employee onboarding, offboarding, case management, and employee self-service. Some more of these features include Software Development Life-cycle management, vendor management, organization facilities management, and many more.

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Lessons learned from growing a PM team in a hyper-growth startup

Point Nine Land

You just revamped the onboarding experience. They don’t want to read that you moved this button from left to right, added an undo link there, re-factored the password reset, added 3 fields on screen 2 and removed 1 on screen 4. This is not even how you should think about this yourself.