ProfitWell

DECEMBER 6, 2019

Keeping retention high through product satisfaction. The key to product-led growth is keeping retention as high as possible, and churn as low as possible. To drive retention, we recommend freemium over a free trial. To maximize revenue from usage, use a value metric. The one place to track all metrics: ProfitWell Metrics.

Scale 68

Scale Development Team Review Traceability Software Review 68

SmartKarrot

APRIL 4, 2023

To develop and enhance areas that have significant retention impact, you will work closely with the CS Ops Manager, CS Ops Analysts, CSMs, BT Team, Data Teams, and leadership throughout the business. Use adoption and relationship metrics to manage client health; foresee hazards and create account retention strategies.

Customer Success 19

Customer Success Scale Traceability Outsourced Development 19

SmartKarrot

APRIL 4, 2023

To develop and enhance areas that have significant retention impact, you will work closely with the CS Ops Manager, CS Ops Analysts, CSMs, BT Team, Data Teams, and leadership throughout the business. Use adoption and relationship metrics to manage client health; foresee hazards and create account retention strategies.

Customer Success 15

Customer Success Scale Traceability Outsourced Development 15

SmartKarrot

OCTOBER 27, 2020

Few direct benefits of having a roadmap are: Customer retention. They give them the confidence to proceed with the set of actions that are needed for customer retention. Traceability and accountability become more viable when you are aligned with a customer success roadmap. Choosing the right metrics.

Customer Success 10

Customer Success Scale Traceability Sales Hiring 10

Incredo

NOVEMBER 13, 2019

With so many metrics and variables to chase in each campaign, it gets increasingly difficult to market the product effectively. Particularly in the SaaS industry, it can be daunting for new business owners and marketers. You know you’ve built an awesome product, but sometimes your marketing efforts don’t pay off all the time.

Marketing 125

Marketing SaaS Traceability Branding 125

SaaStr

APRIL 3, 2020

It’s about hitting the right kind of success metrics to build the business and build a foundation of a growth engine. Harry Stebbings: What about the softer ones, which isn’t directly traceable but it’s an ecosystem play as well? I think it translates to higher talent retention, higher engagement.

Sales Recruiting 176

Sales Recruiting Sales Hiring Scale Branding 176