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Customer care in a crisis: How support teams are navigating shifts in volume, wait times, and CSAT

Intercom, Inc.

Our new research reveals the impact it’s had on these teams. Whether it’s checking on shipment status, processing refunds, or fielding requests for payment relief, support reps are facing mounting pressure. According to our research, 42% of support leaders believe they will not meet their goals this month due to the outbreak.

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5 Resources to Build Your App Idea

Neil Patel

Meanwhile, the average person has more than 80 apps on their phone. Here’s a five-step guide for getting ready to launch your app, including how to do your research, ways to monetize your app , and what to include in your business plan. Build an App Step 1: Do Market Research. Considering building an app?

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How to Get Your Products in Walmart Marketplace

Neil Patel

The Walmart Marketplace is among the fastest-growing e-commerce stores out there, so if you’re looking for an Amazon alternative, it’s a serious contender. Walmart launched the marketplace back in 2009 to attract online shoppers and grow its customer base. It all comes down to: Managing your store effectively Optimizing your prices.

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What are Customer Insights [+ Examples and Best Tools]

User Pilot

There are nine types of customer insights you can collect, and they include: Market research data to identify gaps, competitive advantages, growth areas , and, most importantly, the needs of your customers. Competitor reviews to identify where your competitors are delighting or disappointing their audience.

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How to Develop a Winning Digital Marketing Strategy in 4 Easy Steps

Neil Patel

Use previous sales, competitor research, and market research sources like Ubersuggest and Google Trends to find the answer. Sources like online reviews are a great way to get really helpful, in-depth feedback on why customers buy from customers themselves. Remember the research I shared earlier?

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Top 15 SurveyMonkey Alternatives to Consider

User Pilot

If you’re getting started on surveys, SurveyMonkey can be a starting option if you want to improve customer experience, employee experience, or conduct market research. Automatically deliver surveys to your customers through email or website. Allows you to accept payments through online surveys with 30+ payment gateways.

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10 Ways SMBs Can Maximize Profit

Stax

Then you should do market research to figure out what other businesses are charging and what customers are willing to pay. Combine different techniques like surveys, interviews, and observation to gather a comprehensive understanding of the market. Each method provides unique insights that can help inform your decisions.