SmartKarrot

APRIL 4, 2023

Develop Daily Management with the help of the Customer Success leadership team to build team problem-solving skills and achieve important Key Performance Indicators. Recognize opportunities for revenue generation (upsells and contract conversions) within the designated book of business, and work with the Account Managers to close the sales.

Customer Success 19

Customer Success Scale Traceability Outsourced Development 19

SmartKarrot

APRIL 4, 2023

Develop Daily Management with the help of the Customer Success leadership team to build team problem-solving skills and achieve important Key Performance Indicators. Recognize opportunities for revenue generation (upsells and contract conversions) within the designated book of business, and work with the Account Managers to close the sales.

Customer Success 15

Customer Success Scale Traceability Outsourced Development 15

SmartKarrot

OCTOBER 27, 2020

Few direct benefits of having a roadmap are: Customer retention. They give them the confidence to proceed with the set of actions that are needed for customer retention. Traceability and accountability become more viable when you are aligned with a customer success roadmap. Operational efficiency. Customer acquisition.

Customer Success 10

Customer Success Scale Traceability Sales Hiring 10

SaaStr

APRIL 3, 2020

In Today’s Episode We Discuss: * How Anthony made his way into the world of SaaS starting in the sales team at Box and how that led to his entering the world of marketing and creating the customer success category. * How does this compare to the relationship of sales and marketing more traditionally?

Sales Recruiting 174

Sales Recruiting Sales Hiring Scale Branding 174