article thumbnail

Apr 04 – Customer Success Jobs

SmartKarrot

Develop Daily Management with the help of the Customer Success leadership team to build team problem-solving skills and achieve important Key Performance Indicators. Obtain renewal and upsell goals and promote their widespread implementation. Engage in proactive product adoption promotion through targeted digital campaigns.

article thumbnail

Apr 04 – Customer Success Jobs

SmartKarrot

Develop Daily Management with the help of the Customer Success leadership team to build team problem-solving skills and achieve important Key Performance Indicators. Obtain renewal and upsell goals and promote their widespread implementation. Engage in proactive product adoption promotion through targeted digital campaigns.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to have impact as a product designer

Intercom, Inc.

It’s something that has since helped managers and ICs get clear and stay aligned around what impact looks like and how to achieve it. Behaviors are assessed based on your ability to successfully work with others and on your demonstration of leadership in your role. Indirect: The work has value that is not easily traceable.

article thumbnail

A Roadmap to Customer Success for SMBs

SmartKarrot

Traceability and accountability become more viable when you are aligned with a customer success roadmap. After arriving at all this information, you must hire the right candidates for the roles of customer success manager, director of customer success, or even a Chief customer officer. Customer acquisition. Choosing the right metrics.

article thumbnail

Unlearning the Growth vs. Costs Myth

OPEXEngine

As companies manage the tension between running the business and making bold bets that will help them outpace competitors in a highly unpredictable future, many business leaders struggle to choose between growth and costs. Such steps enabled the company to increase operating income by 32%, while boosting revenues by 18%, in fiscal year 2021.

article thumbnail

Sales Stack 2022: The Tools

yoursales

Probably one of the first to use the now prevalent kanban view for opportunity management. Boxxstep - The Buyer Relationship Management & Mapping Application. SalesMethods - World Class Account Development and Sales Opportunity Management. Boxxstep - The Buyer Relationship Management & Mapping Application.

Scale 111
article thumbnail

SaaStr Podcasts for the Week with Front and ICONIQ Capital — April 3, 2020

SaaStr

So I reached out to the hiring manager, I asked them for a shot on their sales floor and eventually they offered me a role as an SDR and I became the 37th employee at Box. With Mathilde, she’s got this incredible following on Medium and social media around her leadership and startup culture knowledge.