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Building Resilience Through Efficient Scaling In 2023 with ICONIQ Growth General Partner, Doug Pepper, and General Partner and Head of Analytics, Christine Edmonds (Video)

SaaStr

General Partner of ICONIQ Growth, Doug Pepper, and General Partner and Head of Analytics, Christine Edmonds, joined us for Workshop Wednesday , held live every Wednesday at 10 a.m. Many of them said headcount management and spend were common levers they pulled, given the immediate and significant impact they have on spend.

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How to Build the Business Case for Customer Success: The Essential Guide

SmartKarrot

The associated cost would include: Staffing cost: Headcount of CSMs/CSLs required to serve the current installed base along with the Director of CS. If possible, have a word with your short-listed vendor to get the quotations. What percent of revenue growth or retention would become an incentive would be worth mentioning here.

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Three million downloads and counting: Inside Intercom reaches a podcasting milestone

Intercom, Inc.

We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition. A lot of folks outsource performance marketing to agencies or use a simpler attribution system, which is fine and correct if your budget is smaller. Rachel now leads marketing at Notion.