How to Build the Business Case for Customer Success: The Essential Guide
SmartKarrot
FEBRUARY 19, 2021
The associated cost would include: Staffing cost: Headcount of CSMs/CSLs required to serve the current installed base along with the Director of CS. If possible, have a word with your short-listed vendor to get the quotations. What percent of revenue growth or retention would become an incentive would be worth mentioning here.
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