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Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operationalefficiency. Adoption Activities Needed : Data migration and integration with existing systems. Adoption Stage/Maturity : High maturity but plateaued usage; renewal is at risk due to perceived lack of innovation.
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There are a bunch of generic management tools to help you achieve that such as seniority matrix , regular 1o1s, performance reviews, regular update meetings and/or offsites. Set up a ticketing system for feature requests and bug reports. The most important is that every feature request and bug report get into this system.
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