SaaStr

MAY 10, 2023

Combining Strong Growth With A New Level of Efficiency. HubSpot’s operating margins have scaled into the double-digits the past two quarters for the first time. Revenue Up 30%, but Employee Count Only up 10%, to 7,055. At the end of the day, in SaaS, efficiency really comes from growing revenue faster than headcount.

Scale 245

Scale SMB Headcount New CTO 245

Valuize Consulting

OCTOBER 7, 2021

With global equations used to calculate investment-to-Revenue in traditional functions like Sales or Engineering , it’s often very straightforward to showcase the value and convince CFOs to invest in these organizations. NDR Efficiency: The New Customer Success Economics. How are you scaling your team ?

Customer Success 52

Customer Success New CTO Scale Headcount 52

ProfitWell

DECEMBER 6, 2019

If we succeed, the benefits go beyond retaining revenue: successful customers spread positive word of mouth which makes it easier to attract more customers. But we know customer success reduces churn and increases expansion revenue, so CSMs do have a very serious purpose in an organization. If we fail, our customers will churn.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

SaaStr

DECEMBER 3, 2020

What was Sam’s biggest lesson from scaling the sales team at Dropbox? Are marketing becoming the new sales team with their content being used more and more in the sales funnel? Does it have to be tied to a number related to revenue? Bret was formerly the CTO at Facebook. How should the success of marketing be measured?

Scale 171

Scale Sales Hiring Sales Recruiting Sales 171

Intercom, Inc.

JULY 21, 2022

What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. For Slack, that was clearly the engineering and dev communities, who love new tools.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

SaaStr

FEBRUARY 28, 2020

How does this requirement change as the company scales? Karl has been in every interview for every new hire for the first 6 years of the business, why? How does Karl think about doing this at scale? How does Karl think about retaining agility and flexibility with scale? How does Karl think about working with recruiters?

Sales Hiring 217

Sales Hiring Scale CTO Hire CTO Coach 217