OpenView Labs

MAY 20, 2021

The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months. And once developed, it should occupy, along with Values, a marked amount of time in onboarding/re-boarding processes.

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

ChurnZero

NOVEMBER 8, 2019

This provides a challenge when working to automate processes like onboarding and renewal workflows. . For most Customer Success workflows, CRMs require custom software development. While CRMs excel at data retrieval , they struggle to replicate basic processes and workflows.

Customer Success 63

Customer Success Scale Headcount Scaling 63

Point Nine Land

APRIL 21, 2021

This is an exercise that should be done with input/feedback of the leadership team. You just revamped the onboarding experience. If you like what you read in 2. Invite the candidate to a face-to-face or a Zoom interview. How do you put together this framework? This is not even how you should think about this yourself.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52