Headcount Investment New CTO Scaling 
Valuize Consulting
OCTOBER 7, 2021
For many Chief Customer Officers and Customer Success (CS) leaders, this marks the beginning of a very stressful time as you prepare to have the challenging conversation with your CFO about how to properly invest in your Customer Success teams. This makes it challenging to secure investment. How are you scaling your team ?
SaaStr
FEBRUARY 28, 2020
As for Karl, prior to founding the company he spent 6 years at Google in some fascinating roles including Head of Patents, Head of Business Development in China and running Google’s energy investments. How does this requirement change as the company scales? How does Karl think about doing this at scale? What works?
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ProfitWell
DECEMBER 6, 2019
Your top subscription news. What’s the return on investment of your mom? And in this article he explains why, and proposes a different approach to thinking about the optimal CSM headcount to help you build a more effective customer success organization. And Sprinklr acquires Nanigans. Your mom has an ROI. Here are a few teasers.
SaaStr
DECEMBER 3, 2020
What was Sam’s biggest lesson from scaling the sales team at Dropbox? Are marketing becoming the new sales team with their content being used more and more in the sales funnel? Bret was formerly the CTO at Facebook. If we take them one by one, what were your biggest lessons from scaling the team at Dropbox?
Intercom, Inc.
JULY 21, 2022
What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. For Slack, that was clearly the engineering and dev communities, who love new tools.
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