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A single bad review could lead to the loss of a potential customer. Acknowledging the issue and informing the rattled customers about your swift support will relax them and reduce the chances of them bad mouthing your business. While hiring a team of full-time analysts for the job is a good option, it is an expensive one.
User-generated content on these sites often ranks on Google as well, so addressing negative sentiment can help you mitigate bad reviews in the future. Prioritize responses that are specific and actionable then relay that feedback to your product or marketing teams. Source: G2. Get your free Userpilot demo today!
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