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A Roadmap to Customer Success for SMBs

SmartKarrot

Traceability and accountability become more viable when you are aligned with a customer success roadmap. Choosing the right metrics. When it comes to measuring the progress of customer success, there are many metrics to look upon. E.g. If you have an online app then DAU is one of those metrics that you can use.

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7 Ways to build Enterprise Readiness into your SaaS roadmap

CloudGeometry

They will want: Centralized log storage so they can run audits against your logs to demonstrate you can find and fix problems fast and keep their data out of the wrong hands Update and maintenance traceability proving that you are always on top of any improvements, patches, and releases to underlying components used in your solution Isolated tracking (..)

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Unlearning the Growth vs. Costs Myth

OPEXEngine

Though fully remote, Airbnb scores well in employee satisfaction and culture metrics, such as eNPS (employee Net Promoter Scoreâ„ ), in which it ranks in the top quartile of all companies. For example, the company prioritizes selective events as culture drivers in which employees gather for weeklong meetings and connections. Visibility.