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Conversational support isn’t just a nice-to-have – it’s make or break

Intercom, Inc.

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

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15 Best HubSpot Integrations to Drive SaaS Business Growth

User Pilot

Best HubSpot integrations for data sync If you want to use an integration primarily for data sync, you can integrate HubSpot with the following tools from the HubSpot app marketplace. Define lists for new leads who come from a particular webinar. HubSpot enables two-way integration with the email service provider Mailchimp.

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Strategies to Increase Customer Retention: What Every Playbook Should Include

SmartKarrot

The insights derived can help tailor products, services, and experiences that mirror their expectations and desires. Predictive analytics harnesses historical data to forecast potential future outcomes. Engaging and Educating Your Customers Merely offering a product or service isn’t sufficient.

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Making Trade-Offs In Marketing with Meagen Eisenberg (Video + Transcript)

SaaStr

We saw McDonald’s, they started separating their arches and really trying to do public service announcements around social distancing. They’re trying to figure out how to preserve cash, how to control costs, how to forecast out, how to run the business and maintain it successfully through this time. And we did that.

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Sales and GTM in Uncertain Times with Adnan Chaudhry and Matt Garratt (Video + Transcript)

SaaStr

Adnan Chaudhry, SVP of Sales at Salesforce then provides actionable takeaways on how to refocus your sales teams, engage with customers, adjust your sales comp, and how you can properly forecast in today’s new landscape. I was an account executive covering financial services vertical and covering in New York.

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Sneak Peek: See The 26 Sales Hacker Contributors That Will Be at Unleash ‘19

Sales Hacker

We’re so excited about seeing these pros speak that we took a little time to gather some of the best articles, webinars, podcasts, and guides they’ve shared with the Sales Hacker community in the past. In this webinar, executive Sales coach Josh Braun discussed how to best respond to the most common objections while cold-calling.

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170+ Women in Sales Share Their Career-Defining Aha Moment

Sales Hacker

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Cassie spent the first pre-SaaS chapter of her tech career in growth roles in subscription and marketplace businesses (TheLadders.com, GLG). Anita Nielsen. Anne Slough. Beth Sunshine.

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