Forecasting, Headcount, Retention and Underperforming Technical Team

The why, when, and how of customer (re-)segmentation with ChurnZero CCO Alli Tiscornia

ChurnZero

DECEMBER 2, 2022

Does your Customer Success team have the right structure, workload, and engagement model to hit its goals? Re-segmenting your customer base is a natural evolution of your company, product, and team’s growth. We also had to think about how we were doing their variable compensation to incent fairness across the team.

Headcount

Headcount Underperforming Technical Team Scale Outsourced Development

Everything we’ve learned about scaling sales

Intercom, Inc.

AUGUST 29, 2019

It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. These lay the foundation that enables your team to run as efficiently as possible.

Scale

Scale Sales Hiring Scaling Payment Services

SaaS Brief

The why, when, and how of customer (re-)segmentation with ChurnZero CCO Alli Tiscornia

Everything we’ve learned about scaling sales

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