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Making the Business Case to the CFO: 5 Questions You Should Answer

BetterCloud

For example, during the roaring 2021/2022 IT investment boom, IT has more latitude to invest without the strong involvement of finance leadership. Most finance leaders expect to increase IT budgets, and Gartner agrees. Every day you put it off, is a day where your competitor accelerates its own operational efficiencies.

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Facing economic challenges in Customer Success? Revisit the foundations of your program

ChurnZero

As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling. You can’t help any of your customers effectively if you aren’t operating efficiently. Thinking this way is a mistake.

article thumbnail

Facing economic challenges in Customer Success? Revisit the foundations of your program

ChurnZero

As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling. You can’t help any of your customers effectively if you aren’t operating efficiently. Thinking this way is a mistake.