Facing economic challenges in Customer Success? Revisit the foundations of your program
ChurnZero
MARCH 22, 2023
As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling. You can’t help any of your customers effectively if you aren’t operating efficiently. Thinking this way is a mistake. A typical one is $X million per CSM.
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