SmartKarrot

OCTOBER 18, 2021

Running client check-ins and quarterly business reviews for nominated accounts to demonstrate product ROI, assess client health, and identify future needs. Educating customers on terminology, features, and the benefits of Lighthouse. Managing customer billing and renewals.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

CustomerSuccessBox

JUNE 8, 2021

Conduct strategic Business Reviews(EBR and QBRs) to understand the customer lifecycle milestones, and also to communicate the value of the product and showcase product ROI. Interact with existing customers to identify pain points, prioritize business opportunities, and productize solutions to ensure customer success.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52

SaaStr

FEBRUARY 7, 2020

Once you do get in front of them, often people say about the importance of really selling the long term vision of kind of the product roadmap itself, and how that really plays into how they think about the partnership. How true is that versus actually the product today, what it can deliver for them on an ROI basis, on day of implementation?

Scale 173

Scale Underperforming Technical Team Investment Sales Hiring 173