article thumbnail

Oct 18 – Customer Success Jobs

SmartKarrot

Recruitment, management, and development of all Customer Success staff in the US region. Provide process and reconciliation of invoicing for ON24 products and services. set by your manager. Assist the Account Managers in collecting failed automatic payments of existing accounts.

article thumbnail

Job Description and Interview Questions for Director of Customer Success

CustomerSuccessBox

Conduct strategic Business Reviews(EBR and QBRs) to understand the customer lifecycle milestones, and also to communicate the value of the product and showcase product ROI. Interact with existing customers to identify pain points, prioritize business opportunities, and productize solutions to ensure customer success.