article thumbnail

Why You Should Focus on Nurturing the Customer Relationship

Totango

The challenge is to focus on nurturing customer relationships and prioritizing existing customers rather than hunting down new ones. By constantly helping your customers grow, your enterprise will reap substantial long-term rewards. . As such, your entire enterprise needs to adopt a customer-centered approach.

article thumbnail

The Most Important Customer Success Metrics to Track and How to Improve Them

Totango

You can position yourself as a customer-centered business and embrace a company-wide ethos of nurturing customer growth, but you still need to know if the product is having a practical, positive impact on a customer’s daily workflow. And with customer success metrics, you can measure whether your efforts are working.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why You Should Focus on Nurturing the Customer Relationship

Totango

The challenge is to focus on nurturing customer relationships and prioritizing existing customers rather than hunting down new ones. By constantly helping your customers grow, your enterprise will reap substantial long-term rewards. . As such, your entire enterprise needs to adopt a customer-centered approach.

article thumbnail

The Ultimate Guide to Creating a Customer-Centric Culture

Totango

It is a tangible presence customers can see and feel in the way you engage them, respond to them, and present the product. Creating the right culture within your enterprise is, therefore, a matter of giving employees the right customer success tools and establishing best practices for using them.