Remove Engagement Remove Payment Methods Remove Underperforming Technical Team Remove Workshop
article thumbnail

Forget Support — Optimize for Full Funnel Customer Success

FastSpring

And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder. But the support team are responsible for first response times, for things like NPS, whereas what we’re responsible for is, ultimately, outcomes.”

article thumbnail

Writing coach Leslie O’Flahavan on the dos and don’ts of customer messaging

Intercom, Inc.

Acknowledge what the customer is saying and be as personal and specific as you can. And in 1996, I was teaching day-long writing workshops in government agencies because I’m based in Washington DC, and they’re an employer in the neighborhood. It’s an error and maybe has cost me double payment. ’ No. .”

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Sales Hacker Recommends: 97 Best Sales Books for Peak Performance (2020 Update)

Sales Hacker

Sales Development and Prospecting. The Sales Development Playbook. Sales Engagement. Sales Engagement. The 5 Dysfunctions of a Team. If you truly want to be a better leader, better salesperson , better speaker, better writer, or just a better person, you need to study the craft. Selling to Big Companies.

Scale 141
article thumbnail

Heap for Event Tracking: Features, Pricing, and Review

User Pilot

Here are three scenarios where it makes sense to look for a Heap alternative : Your team lacks technical know-how – While it’s easy to install and configure Heap, navigating its features requires a bit of technical expertise. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest.

article thumbnail

Customer Success: The Definitive Guide to Customer-centric Growth 2020

Sixteen Ventures

I also spoke to thousands of people at workshops and events all around the United States and the world – including 5 trips to Brazil – and helped companies grow and spread the word about Customer Success-driven Growth. How to Develop a Customer Success Strategy. The Role of Customer Success in… Customer Development.