Totango

APRIL 28, 2021

It is a tangible presence a customer can see and feel in the way you engage with them, respond to them, and present the product. Creating the right culture within your enterprise is, therefore, a matter of giving employees the right customer success tools and establishing best practices for using them. Prioritize lifetime value.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71

Totango

MAY 15, 2019

It is a tangible presence customers can see and feel in the way you engage them, respond to them, and present the product. Creating the right culture within your enterprise is, therefore, a matter of giving employees the right customer success tools and establishing best practices for using them. Proactively engage customers.

Customer Lifetime Value 88

Customer Lifetime Value Enterprise Product ROI Customer Success 88

Totango

JULY 16, 2019

This has irrevocably changed how enterprises need to approach customers. Like farmers cultivating an orchard , enterprises must promote the growth of customers through personalized engagements that lead to repeated revenue yields, or harvests, throughout the customer life cycle. Share Insight Across the Enterprise.

Customer Lifetime Value 68

Customer Lifetime Value Outsourced Development Product ROI Customer Success 68

Totango

JULY 16, 2019

This has irrevocably changed how enterprises need to approach customers. Like farmers cultivating an orchard , enterprises must promote the growth of customers through personalized engagements that lead to repeated revenue yields, or harvests, throughout the customer life cycle. Share Insight Across the Enterprise.

Customer Lifetime Value 48

Customer Lifetime Value Outsourced Development Product ROI Customer Success 48

Totango

MAY 23, 2019

There are several key goals of the customer-centric enterprise : Share information across the enterprise to surround the customer with personalized service. Proactively engage customers with personalized campaigns. Product ROI: What do your business success metrics tell you about the ROI a customer is enjoying?

Customer Success 74

Customer Success Product ROI Enterprise Metrics 74

Totango

APRIL 5, 2019

Every company is different and every customer comes in with different expectations, but these broad areas cover most of the key insights into customer satisfaction: Business Metrics: Measuring how engagement affects revenue. Adoption Metrics: Measuring the customer’s use of the product. Adoption Metrics.

Customer Success 73

Customer Success Metrics Customer Lifetime Value Product ROI 73

SaaStr

FEBRUARY 7, 2020

” But then there’s a lot of other cases where it could be in traditional enterprise sales where actually sale cycles are just much longer. Given the wide variety of vendors and software that CIOs have to really engage with? And we had a ton of inbound SMB and enterprise action as a result. Always the voice of reason.

Scale 170

Scale Underperforming Technical Team Investment Sales Hiring 170