Intercom, Inc.
APRIL 6, 2022
Atlassian: Wayne Stewart, Head of CSS Cloud Growth – DevOps & IT. Wayne Stewart, Atlassian’s Head of CSS Cloud Growth – DevOps & IT, led the support team at incident management platform Opsgenie before it was acquired by Atlassian in 2018. Having a flexible communications platform that can grow with your business is crucial.
Intercom, Inc.
MARCH 23, 2022
We enable the most critical component of the modern customer journey – ongoing engagement – throughout the customer journey, from converting prospects to onboarding new customers, activating, providing support, and beyond. We announced our Premier Services program. That’s been fantastic” – Wayne Stewart, Atlassian.
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CloudGeometry
JANUARY 15, 2022
Part 1: User Model & Onboarding If you have a business model, you have put together ideas about users. Let’s do that by viewing that next level through the lens of onboarding. Onboarding in SaaS is an end-to-end process. Onboarding operationalizes your user model by expressing it through tenant context.
OpenView Labs
JANUARY 27, 2021
That’s why I interviewed more than 50 developers in DevOps, DevSecOps, and generalist back-end roles about how they prefer to discover, try, and purchase software. From these conversations, I learned a ton about what devs are looking for in a software website, in developer documentation, in onboarding, and even in sales interactions.
BetterCloud
FEBRUARY 5, 2021
SaaS management is the practice of managing the day-to-day operations across an organization’s software-as-a-service (SaaS) applications. User lifecycle management (ULM) is the practice of onboarding, offboarding, and managing user accounts on a day-to-day basis. Employee onboarding tasks reduced from 6 hours to less than 1 hour.
OpenView Labs
JUNE 29, 2021
Identity and access management has always been an area of interest for enterprise software-as-a-service (SaaS) investors. But over the last few years, it’s become an even bigger priority for Chief Information Security Officers (CISOs). It’s a core pillar of every company’s security strategy.
CloudGeometry
FEBRUARY 7, 2022
The Fundamental Goal of SaaS tenant Isolation – Know what tenancy is, its types, and key services from a user/customer context. A tenant is the set of application services dedicated to a single specific set of users and customers. That, of course, dictates the isolation models used for information and access management.
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